RSH & Associates, LLC. - Privacy Policy

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Privacy Policy

The RSH & Associates, LLC. Privacy Policy was last updated on December 11, 2025. Your privacy is important to RSH & Associates, LLC. Our Privacy Policy covers how RSH & Associates, LLC. collects, uses, maintains, and discloses your personal information. This Privacy Policy is part of our Terms of Use. We will provide prominent notice for material changes to this Privacy Policy and, where required by law, will seek your affirmative consent before such changes become effective. Non-material changes take effect immediately. Personal information is data that can be used to identify or contact you.

For Consumers in Collection:

We collect personal information provided by creditors and information collected directly through your interactions with our services, website, Web Applications, emails, and phone calls.

Examples include:

• Name, date of birth, phone number, address, email, account details, creditor information, balances, and payment history.

• Sensitive personal information (SSN, payment card data, bank information) used only for identity verification, payment processing, compliance, and security. We do not sell or share sensitive personal information.

• Information provided directly by you.

• Internet/electronic activity, including IP address, device type, browser info, timestamps, user interaction data, and geolocation.

• Session-replay tools are used only for security, fraud prevention, debugging, and analytics, and do not capture biometric identifiers.

Interactions with RSH & Associates, LLC.:

RSH & Associates, LLC. acts as a service provider to RSH & Associates, LLC. Information collected from RSH & Associates, LLC. platforms are processed under both this Privacy Policy and RSH & Associates, LLC.’s separate privacy policy.

For Applicants, Current, and Former Employees:

We collect identifiers, sensitive personal information, employment-related information, and education history solely for employment, compliance, and security purposes.

For Business Contacts:

We collect identifiers such as name, employer, work contact information, and website interaction data.

For Other Users:

We may collect any category of personal information depending on user interactions.

Using Personal Information

For Consumers in Collection:

We use personal information to identify consumers, provide and improve services, verify identity, process payments, suggest payment plans, analyze trends, ensure security, and comply with legal obligations.

We use pixel tags and click-through URLs to measure communication engagement. Cookies may be used for functionality and analytics. Some features may not function if cookies are disabled.

We do not respond to browser-based “Do Not Track” signals; however, we will honor Global Privacy Control (GPC) signals where legally required.

We do not use personal information for profiling that produces legal or similarly significant effects unless permitted by law.

For Business Contacts:

We use personal information to manage client and vendor relationships, provide communications, and conduct business activities.

Sources of Personal Information:

We receive personal information from creditors, consumers, vendors, job applicants, recruiters, external business services (e.g., LinkedIn, ZoomInfo), clients, and business partners.

Disclosures of Personal Information:

We disclose personal information only to service providers and contractors who support our operations, including payment processors, mailing vendors, information verification services, customer service providers, payroll/benefits vendors, and compliance partners. All service providers are prohibited from selling or sharing personal information.

We may disclose information to law enforcement, regulators, or courts when legally required, or in the event of a business merger, acquisition, or reorganization.

We may disclose personal information for security, debugging, account servicing, analytics, or internal research. No Sale, No Sharing. We do not sell or share personal information, including for targeted advertising, and we do not permit service providers to sell or share personal information.

Retention of Personal Information:

We retain personal information only as long as necessary for contractual, regulatory, and legal obligations, or other legitimate business purposes.

General retention examples:

• Collection account data: statute of limitations plus regulatory retention periods.

• Employment data: duration of employment plus a reasonable period.

• Business contact data: duration of relationship or as permitted by law.

A full retention schedule is available upon request.

Integrity and Personal Information Rights:

Residents of states with privacy laws (including CA, CO, CT, DE, FL, IN, IA, KY, MD, MN, MT, NE, NH, NJ, OR, RI, TN, TX, UT, VA) may have rights, including:

• Right to access

• Right to correction

• Right to deletion

• Right to appeal

Consumers may submit requests by emailing info@rshandassociatesllc.com or calling (888) RSH-6750. Business contacts may email info@rshandassociatesllc.com or by mail to: RSH & Associates, LLC., Attn: Legal Compliance, P.O. Box 14515, Lenexa, KS 66285.

Authorized agents may submit requests on your behalf with reasonable identity and authorization verification.

How We Protect Your Information:

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information, including TLS encryption in transit and AES-256 encryption at rest. While no method of electronic transmission or storage is completely secure, we take appropriate measures to reduce security risks.

Third-Party Websites:

We may link to third-party websites. We are not responsible for their privacy practices or content.

How We Delete:

We securely delete, deidentify, or aggregate personal information once retention obligations expire.

Children’s Privacy:

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If collected inadvertently, we will delete such information promptly.

Contacting Us:

Phone: (888) RSH-6750 

Email: info@rshandassociatesllc.com